INOWAI - Le leader de l’immobilier au Luxembourg

Privacy policy

Introduction 

At INOWAI GROUP, we respect and protect your privacy and believe that transparency is the key to good governance of personal data. We wish to remain worthy of the trust you place in us when visiting our websites and using our services. We also want you to feel completely at ease while browsing our site. Therefore, we are keen to inform you about the precautions we take in handling the personal data you entrust to us. 

This privacy policy (the “Privacy Policy”) governs how INOWAI GROUP (“INOWAI GROUP” or “we”) collects and uses the personal data you may provide to us when using the following websites (the “Websites” or the “Website”): INOWAI (www.inowai.com). 

 

General Information 

We place a high priority on ensuring that our data protection practices strictly comply with the applicable laws in the Grand Duchy of Luxembourg and within the European Union: the General Data Protection Regulation (EU) 2016/679 of May 25, 2018, available via this link: https://www.cjoint.com/doc/17_12/GLnmzFxp4tM_rgpd.pdf. 

Please note that we assume no responsibility for the privacy policies and practices of websites to which our websites provide hyperlinks. 

Acceptance and Modification of this Privacy Policy and the General Terms of Use 

By continuing to browse our websites, you acknowledge that you have read and accepted this Privacy Policy and the general terms of use of our websites (the “Terms of Use”) outlined below. We may modify this Privacy Policy and the Terms of Use at any time. Therefore, we encourage users of our websites (the “Users” or the “User”) to frequently check if any changes have been made to this page. The use of third-party sites (which may be linked to our websites) is at your own risk. In such cases, we invite you to review the privacy policy and privacy practices of these third-party sites. 

 

Your Personal Data 

When using our websites, you may be asked to provide us with certain personal data. The same applies when you submit requests or communicate with us. The personal data we may collect, and process include: 

  • Your name, first name, email address, phone number, postal address
  • Your electronic identifiers, such as your IP address
  • Your preferences in terms of real estate searches
  • How you learned about our services
  • Information related to your properties if you post an ad.
  • To access certain personal pages, you may be required to enter your password in the designated fields. 

 

Web Browser Cookies 

Cookies are small data files that can be sent from a website to the User’s device (usually to the browser), where they are stored before being retransmitted to the site during the next visit. A cookie cannot retrieve any other data from your device’s hard drive, nor transmit computer viruses or capture email addresses. Cookies can be used by both the site owner and third parties and can be easily disabled by you. 

Cookies are considered personal data but are subject to specific regulations, especially regarding their retention period. For more information, please refer to our cookie policy below. 

INOWAI GROUP, to provide its services, needs to use cookies, including third-party cookies, across our websites. If you choose to disable the use of cookies, we inform you that, for purely technical reasons, INOWAI GROUP’s Websites may be unable to provide certain services or deliver them as you expect. 

 

Data Controller of Your Personal Data 

INOWAI GROUP, headquartered at 52 route d’Esch, 1470 Luxembourg, acts as the data controller for the purposes stated below and for the services provided by its websites (hereinafter the “Services”) of the personal data you may provide to us while using our websites. 

 

Data Retention Period 

Your personal data (excluding cookies) will be retained in our database for a period of 36 months from the last use of our Services. 

 

Methods of Processing Your Personal Data 

The processing of this data is carried out within appropriate procedures and measures to protect the security in terms of integrity, confidentiality, and accessibility of the User’s data, in accordance with the applicable legislation. This data processing aims at its use, including collection, recording, organization, storage, updating, selection, extraction, comparison, interconnection, blocking, communication, deletion, combination of two or more of the above activities, and also aims to carry out profiling based on preferences expressed during navigation on the website, within the necessary limits for the pursuit of the purposes for which the data was collected. 

 

Use of Your Personal Data 

The processing of your personal data is carried out in the context of browsing our websites and is necessary for the use and improvement of our Services. The personal data you provide allows us to deliver the Services offered by our websites and to improve their quality. Processing your personal data is a necessary condition for the provision of the Services. Consequently, if you do not disclose your personal data and/or object to its processing, INOWAI GROUP will not be able to provide the Services or fulfill any associated obligations under applicable law. 

If you consent, INOWAI GROUP may also process your personal data, including through automated systems, for processing information about your preferences regarding the location, type, and characteristics of properties you are interested in, to send you information, material and commercial offers related to properties and/or services and/or companies with which INOWAI GROUP may develop business partnership agreements and/or initiatives, campaigns, and joint projects, such as banks, financial companies, telecommunications service providers, furniture companies, home service providers, and to develop studies, statistics, and market research. Copies of correspondence sent from our websites, including personal information, may be stored as archives by INOWAI GROUP for statistical reporting and technical tracking in case of malfunctions only. You will always have the option to revoke your consent to such processing of your data by clicking “unsubscribe” at the bottom of each email you receive in this context. 

 

Recipients of Your Personal Data 

The processing of your data will be carried out by persons designated by INOWAI GROUP who hold positions related to this processing, such as customer service employees, sales and marketing staff, and personnel responsible for maintaining computer systems.
Your personal data may be communicated and processed by parties outside the INOWAI GROUP organization, service providers for INOWAI GROUP, external ICT (Information and Communication Technologies) service providers, who will process it only within the limits of the aforementioned purposes and within their contractual relationships with INOWAI GROUP. 

Additionally, to satisfy information and contact requests related to specific service searches, the data will be communicated to financing, furniture, etc., agencies. 

For all the above purposes, the data may be communicated within the Grand Duchy of Luxembourg or abroad, to third parties such as tax and legal consultants of INOWAI GROUP in relation to its obligations, to companies and technical consultants responsible for managing and maintaining our information systems, software, and databases, to financial, administrative, archiving, auditing, and budget certification service companies, in any case, closely related and within the limits of fulfilling their respective tasks and activities. 

For processing aimed at providing you with direct commercial information regarding products and/or services from third parties, where you have expressly consented to these purposes, your data will be communicated to third parties conducting these commercial information activities.

 

Security 

We take every measure to ensure the security, integrity, and confidentiality of the data and personal information transmitted on/via our websites and to prevent their accessibility by unauthorized third parties. To achieve this, we review and update our security measures in line with current technologies. Unfortunately, no data transmitted over the Internet can be guaranteed to be completely secure. 

Additionally, our employees and contractors who provide services related to our information systems are required to respect the confidentiality of the personal information we hold. However, we cannot be held responsible for events resulting from unauthorized access to your personal information. 

 

Your rights 

As a data subject whose personal data is processed through this Website by INOWAI GROUP, you can exercise the following rights at any time: 

  • The right to obtain confirmation of whether personal data concerning you exists and, if so, to access and obtain a copy of it. Unless otherwise provided by applicable law, INOWAI GROUP may refuse to provide such a copy if it could affect the rights and freedoms of others.
  • The right to obtain information regarding:
  • The origin of your personal data;
  • The purpose and methods of processing your personal data;
  • The logic applied in the case of processing carried out using electronic means;
  • The identification details of the data controller and, if appointed, the data processors and the privacy officer;
  • The individuals or categories of individuals to whom personal data may be communicated.

The right to obtain: 

  • The update, rectification, and integration of your personal data;
  • The deletion, anonymization, or blocking of data processed in violation of the law, including data that is not necessary for the purposes for which it was collected or subsequently processed, in the cases provided for by applicable law;
  • The restriction of the processing of your personal data in the cases provided for by law.
  • The right to object, in whole or in part:
  • For legitimate reasons, to the processing of personal data concerning you, even if it is relevant to the purpose of the collection;
  • To the processing of personal data concerning you for the purpose of sending advertising materials or direct sales, or for carrying out market research or commercial communication. 

The right to: 

  • Revoke your consent at any time, if it constitutes the legal basis for processing, without prejudice to the lawfulness of processing based on consent before revocation;
  • Lodge a complaint with the supervisory authority;
  • In cases provided for by applicable law, receive your data in a structured, commonly used, and machine-readable format;
  • Obtain the certification that each recipient to whom the personal data has been communicated has been notified of all corrections, deletions, or limitations of processing, except where this proves impossible or involves a disproportionate effort compared to the protected right. In any case, at your express request, you will also be able to obtain the details of these recipients. 

 

Contact 

For any contact requests or to exercise your rights exclusively related to data protection, you can contact our data protection officer’s services: 

By email at gdpr@inowai.com 

 

GENERAL TERMS OF USE 

General Considerations 

Accessing the inowai.com & inowai-residential.lu site is free for visitors. The use of the Services is not subject to any warranty from INOWAI GROUP. By using the Website Services, you accept these terms, conditions, and disclaimers. Website Users acknowledge the risks related to the technical specifics of the Internet. Therefore, INOWAI GROUP cannot guarantee the confidentiality of exchanges, nor the potential interception of information exchanged via the Website. 

 

Liability 

The inowai.com Website contains links to other websites. INOWAI GROUP cannot control the content and practices of these sites nor assume responsibility for their content. The presence of these links does not imply that INOWAI GROUP endorses the information contained on these sites. Consequently, INOWAI GROUP cannot be held responsible for any dispute arising between a site referenced on the inowai.com site and a User of the inowai.com site and the mobile application. 

INOWAI GROUP cannot be held responsible for information obtained either directly or indirectly on the inowai.com, inowai-residential.lu site, nor for the information, quotes, and prices requested and obtained via inowai.com, inowai-residential.lu. INOWAI GROUP cannot be held responsible for any potential business relationships between the User of the inowai.com site and a supplier present on the inowai.com site. The information, products, and services included on this Website may contain commercial or technical inaccuracies. The User remains solely responsible for the commitments they make. INOWAI GROUP does not guarantee the accuracy, reliability, or completeness of all information obtained directly or indirectly on/via the inowai.com, inowai-residential.lu site and therefore cannot be held responsible for the information, products, and services present on the Website. 

The results obtained can in no way be considered certain. The displayed values cannot be considered certain in any way. 

It is up to the User of inowai.com, inowai-residential.lu to use the information contained on the inowai.com, inowai-residential.lu site with caution and to carry out any necessary checks before making commitments.